How can I get help or support?

Thu, Oct 21, 2010 - 14:42 — support

INSTALLATION ISSUES: If you are experiencing installation issues please review the installation issues forum. If you don't see your issue there you can create a new forum topic or send an email to support@utonline.org.

What is UTOnline.org?

Mon, Nov 09, 2009 - 14:58 — support

UT 2.5.115 Graphing ScreenshotUT 2.5.115 Graphing ScreenshotThe UT is software designed for the management and analysis of data from loggers and trend data from building management systems.

How do I get a copy of the UT?

Tue, Oct 20, 2009 - 13:47 — support

Registered users can download the latest version of the Universal Translator.

Installing UT2 in 64 bit Windows 7

Fri, Nov 09, 2012 - 13:58 — David Wright

Some 64 bit Windows 7 users have installed the UT2 and reported an error when the UT2 starts. The reported error is "Run-time-error... SQL Server WMI provider is not available...". This error usually occurs when SQL Server hasn't been installed correctly.

The UT is compatible with 64 bit Windows 7 with a couple of workarounds:

Installing UT2 on Windows XP Pro SP3: SQL Server Installation Issue Related to MSXML6

Wed, Oct 27, 2010 - 14:37 — David Wright

Users may experience errors when installing the UT2 on a Windows XP Pro Service Pack 3 machine. UT2 uses Microsoft's SQL Server 2005 Express SP2 Database and the UT2 tries in install the database. The database install can fail to install if "MSXML 6 Service Pack 2 (KB954459)" is already installed . This is a well known issue for Microsoft.

This issue is documented here --> http://support.microsoft.com/kb/968749.

We have a patch from Microsoft that will uninstall "MSXML 6 Service Pack 2 (KB954459)" which will then allow SQL Server to be installed without errors.

UT2 Release Version 2.5.115

Fri, Nov 06, 2009 - 11:35 — support

Key improvements include:

  • Database scalability
  • Easy project sharing
  • Import older projects
  • Improved graphing tool
  • New import routines
  • Improved help

This new version has several new features. UT2 now uses a free version of Microsoft’s flagship database SQL Server which allows the UT to handle very large amounts of data. To assist in transferring your current projects from older Microsoft Access based UT, UT2 includes a Migration tool.

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