How can I get help or support?

INSTALLATION ISSUES: If you are experiencing installation issues please review the installation issues forum. If you don't see your issue there you can create a new forum topic or send an email to support@utonline.org.

What is UTOnline.org?

UT 2.5.115 Graphing ScreenshotUT 2.5.115 Graphing ScreenshotThe UT is software designed for the management and analysis of data from loggers and trend data from building management systems.

How do I get a copy of the UT?

Registered users can download the latest version of the Universal Translator.

U.S. Department of Commerce Export Control Classification Number (ECCN) for UT3 - "EAR99"

Universal Translator 3 ECCN is EAR99.

Universal Translator class follow-up

The following follow-up message was emailed to registrants of the recent UT3 class:

You are getting this email as a registrant of this PG&E Pacific Energy Center training that was held last week:

Universal Translator (UT3) Workshop: software demonstration and interactive lab
Thursday, April 23, 2015, 8:30 am to 4:30 pm
at the PG&E Pacific Energy Center, 851 Howard Street, San Francisco, CA
or as an Internet simulcast

UT3 Installation Error #2503

Recently an issue was reported where a user was trying to install the Universal Translator 3 and got an error #2503. This was on a Windows 8 machine.

To get UT3 to install on Windows 8, right click on the "setup.exe" and select "Run as administrator".Installer "setup.exe" "Run as administrator"Installer "setup.exe" "Run as administrator"

Universal Translator 3 BETA Release (Build 3.0.1403.1816.beta3)

UTOnline.org and the PG&E Pacific Energy Center are pleased to announce the launch of the Universal Translator 3 (UT3).

The UT3 is the culmination of over 3 years of work to re-develop the Universal Translator 2 to make it fast, reliable and extensible.

UT3 Training Videos

Watch Universal Translator 3 Training Videos online at the following link:

http://www.youtube.com/channel/UCBoX0iMkfM7utPckbauKzQA?feature=watch

Installing UT2 in 64 bit Windows 7

Some 64 bit Windows 7 users have installed the UT2 and reported an error when the UT2 starts. The reported error is "Run-time-error... SQL Server WMI provider is not available...". This error usually occurs when SQL Server hasn't been installed correctly.

The UT is compatible with 64 bit Windows 7 with a couple of workarounds:

Installing UT2 on Windows XP Pro SP3: SQL Server Installation Issue Related to MSXML6

Users may experience errors when installing the UT2 on a Windows XP Pro Service Pack 3 machine. UT2 uses Microsoft's SQL Server 2005 Express SP2 Database and the UT2 tries in install the database. The database install can fail to install if "MSXML 6 Service Pack 2 (KB954459)" is already installed . This is a well known issue for Microsoft.

This issue is documented here --> http://support.microsoft.com/kb/968749.

We have a patch from Microsoft that will uninstall "MSXML 6 Service Pack 2 (KB954459)" which will then allow SQL Server to be installed without errors.

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